Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
While I'd like to insure that everyone recieves their special orders by December 25th, I will no longer be able to do this for orders received after December 6th, 2021.
If you have ordered a custom pet memorial or keepsake, your pets hair or ashes must be received by December 6th, 2021.
Due to the processing time and the expected delays in USPS shipping, I will not be able to guarentee December 25th, 2021 deliveries if your pets hair / ashes are recieved after December 6th, 2021.
Please contact me if you would like to make other arrangements such as expedited shipping. The postal price for this service will vary based on your location and service chosen.
Thank you so much for your patience and understanding.
For horse, pony, mule, zebra or other equine, the amount of hair needed is 4"-8" long, approx a pinky finger in diameter of hair, per shoe requested.
Nov 29, 2022
The resin was a bit rough on the front corner of one and maybe had some issues coming out of the mold? Not sure. Still was beautiful final product, just not perfect. Seller was very kind, and even had some lavender in the box so it smells lovely when you open it.
Nov 29, 2022
These horseshoes were a gift for a dear friend that lost her horses. These gifts were beautiful and made quickly so I could gift them for her birthday. She is in love with them and will cherish them forever.
Nov 9, 2022
Absolutely stunning piece. She was so kind and was super quick with replies. Final product made me cry. It’s a beautiful tribute to my baby💗
Oct 5, 2022
Fun process to design. Great seller. Love the end product!
Oct 1, 2022
I cannot say enough positive things about this seller, the creative process, and the finished product!