Your files will be available to download once payment is confirmed.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
While I'd like to insure that everyone recieves their special orders by December 25th, I will no longer be able to do this for orders received after December 6th, 2021.
If you have ordered a custom pet memorial or keepsake, your pets hair or ashes must be received by December 6th, 2021.
Due to the processing time and the expected delays in USPS shipping, I will not be able to guarentee December 25th, 2021 deliveries if your pets hair / ashes are recieved after December 6th, 2021.
Please contact me if you would like to make other arrangements such as expedited shipping. The postal price for this service will vary based on your location and service chosen.
Thank you so much for your patience and understanding.
For horse, pony, mule, zebra or other equine, the amount of hair needed is 4"-8" long, approx a pinky finger in diameter of hair, per shoe requested.
Apr 20, 2023
The seller is incredibly understanding, helpful, and friendly! They very respectfully answered my questions and guided me through the process of accessing the pattern! We also had a lovely chat about our pets. I definitely recommend this shop!
Mar 23, 2023
The item didn’t meet my expectations though I was ordering a product not a pattern. Maybe should have read the item description more carefully. Very disappointed and I find this site very difficult to use
Mar 7, 2023
These instructions are nowhere near beginner friendly. I'm actually a fairly experienced sewist and I had to stop a few times to scratch my head as to what was being described. It's a cute idea though.