Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
While I'd like to insure that everyone recieves their special orders by December 25th, I will no longer be able to do this for orders received after December 6th, 2021.
If you have ordered a custom pet memorial or keepsake, your pets hair or ashes must be received by December 6th, 2021.
Due to the processing time and the expected delays in USPS shipping, I will not be able to guarentee December 25th, 2021 deliveries if your pets hair / ashes are recieved after December 6th, 2021.
Please contact me if you would like to make other arrangements such as expedited shipping. The postal price for this service will vary based on your location and service chosen.
Thank you so much for your patience and understanding.
For horse, pony, mule, zebra or other equine, the amount of hair needed is 4"-8" long, approx a pinky finger in diameter of hair, per shoe requested.
Nov 28, 2022
Nov 19, 2022
These shoes are beyond my expectations. The flowers and horsehair are artfully arranged to create a truly beautiful piece. Sheri is so kind and accommodating. Thank you!
Nov 7, 2022
Everything about this product and the experience with this seller was wonderful. Communication was particularly good. And the piece she made is just stunning. It will be a beautiful reminder of the horse we loved so much.
Oct 29, 2022
I’m so happy with my memorial piece for my boy!! It’s so beautiful and the color of the flowers goes so well with the piece!! Thank you so much!!
Oct 29, 2022
I haven't gifted it yet to the recipient, but Sheri was a very prompt communicator and efficient creator. Unsure of the exact start & end dates, but I want to say this was a 7-10 day (tops) turnaround from inquiry to arrival. I find this to be most impressive. Thank you very much.