Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
While I'd like to insure that everyone recieves their special orders by December 25th, I will no longer be able to do this for orders received after December 6th, 2021.
If you have ordered a custom pet memorial or keepsake, your pets hair or ashes must be received by December 6th, 2021.
Due to the processing time and the expected delays in USPS shipping, I will not be able to guarentee December 25th, 2021 deliveries if your pets hair / ashes are recieved after December 6th, 2021.
Please contact me if you would like to make other arrangements such as expedited shipping. The postal price for this service will vary based on your location and service chosen.
Thank you so much for your patience and understanding.
For horse, pony, mule, zebra or other equine, the amount of hair needed is 4"-8" long, approx a pinky finger in diameter of hair, per shoe requested.
May 14, 2022
I got this for my mother, who lost her horse after 29 years together. It perfectly captured his spirit and my mom absolutely loved it. Sheri was great to work with. I love that I was able to pick out the types of flowers to include and that they are native to my home state.
May 7, 2022
I lost my guy very suddenly and wanted to something to keep safe his mane I had. I asked specifically for a shoe full of life, with pink and green and a sunflower if possible. This turned out absolutely incredible and I'm so glad to have found this shop. Not only was it so lovely, but it was packaged so nicely.
May 1, 2022
Amazing! Exactly what I envisioned! Thank you for helping me create this for my dear friend. So grateful ❤️
Apr 30, 2022
Just received mine today & was left in tears. It’s absolutely gorgeous & such a sweet way to remember my heart horse. I’m absolutely in love w/ the product/results. This seller was phenomenal to work w/ & so kind throughout the entire process💜
Apr 25, 2022
This item is a stunning memorial tribute to a beloved horse. I requested two similar but distrinct horse shoes, one for each of my daughters, and she accomplished this beautifully. The communication was great. I highly recommend this item.